Terms and Conditions

To ensure personal growth is as safe, productive, and fulfilling as possible, we have terms and conditions that we require all parents/caregivers/learners to read, and agree to, prior to their first session.

1.1 Payment Policy

Pay-As-You-Go is no longer offered at Amber’s Tutelage, instead, PayPal is offered on the emailed involce for Pay Later, in 4 payments.

Everyone is expected to pay upfront for all sessions by close of business on the Wednesday of the week prior to the first scheduled session, or by another nominated date (at the discretion of the business principal).

1.2 Rescheduling Policy

Amber’s Tutelage requires a minimum of 24-hours’ notice for a notification that sessions are to be rescheduled. You will forfeit the full cost of any session with less than 24-hours’ notice or a missed session without notice.

NOTE: This policy is required because the tutor /Teacher Assistant will still need to be paid as they have been rostered to attend specifically to support your learner.

Where a contract has been signed and the contract is asked to be cancelled, prior to its commencement date outlined on the date range, payment of three (3) full weeks of sessions, outlined on the contract is due with no discounted rate offered.

1.3 Refund Policy

At Amber’s Tutelage, we maintain a strict no refunds policy for all tuition payments, regardless of the circumstances. This includes, but is not limited to, accidental payments, changes in personal circumstances, rescheduled sessions, and dissatisfaction with the course content. By enrolling in our programs, learners acknowledge and accept that all fees are non-refundable. This policy ensures that we can continue to provide high-quality educational services and maintain the necessary resources to support learners effectively.

Where a request for cancellation is made (within 24 hours prior to a scheduled session), for any reason, e.g. a client fails to attend, client changes their mind, etc. Amber’s Tutelage does not provide refunds.

1.4 Drop Off and Pick Up

If the learner is continuously not collected within 5 minutes, you will incur a late-pick-up fee at a flat rate for each hour the learner is waiting for pick up.

The late-pick-up fee of $25/hour (minimum of 1 hour) is charged at the beginning of the hour.

1.5 Loaned Resources

Amber’s Tutelage loans resources to learners for the purpose of completing home tasks, e.g. books, games, mathematical apparatus, flash cards, etc.

Any resources that are damaged or not returned will incur a charge for the full cost of a replacement, including postage where applicable.

1.6 Communication, Promotion, & Disclosure

Parents/caregivers agree to give permission for Amber’s Tutelage to take photographs and videos of learners while they are working.

These images are protected under Australian Federal Law (Australian Privacy Principles) and Amber’s Tutelage will only use these images for professional development and training, communication or promotional purposes.

NOTE: Photos or videos used for promotional purposes that can identify learners (with face from the front) will only be released with explicit permission from the parent/caregiver.

Amber’s Tutelage may request to use quotes from information that has been communicated from you as a testimonial, to promote the business through platforms such as the website, flyers, pamphlets, Facebook, Instagram, etc. We will approach individuals for permission only when needed.

1.7 Medical Disclosure

Clients must inform Amber’s Tutelage of any relevant medical conditions, allergies, expected treatments, and other health-related information that may impact the learner’s participation at Amber’s Tutelage.

1.8 Personal Liability

Clients, caregivers, and learners are responsible for any personal injuries incurred while onsite at the Amber’s Tutelage location. The parent/caregiver is expected to keep the staff of Amber’s Tutelage appraised of any learning needs, including diagnosis.

Amber’s Tutelage will not be held liable for any incidents, injuries, or complications arising from undisclosed medical conditions or information not provided prior to sessions.